Forrester conducted a survey of 372 global contact center decision-makers who are responsible for digital transformation strategies and planning. We found that while organizations have the right tools ...

The CCaaS market is gaining momentum as enterprises across BFSI, retail, telecom, and utilities seek scalable, cloud-native solutions for omnichannel customer engagement. AI integration is central ...

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce three ...