Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

From determining risk and setting premium rates to determining claim payouts, and optimizing customer outreach, insurance is highly dependent on data. Anywhere there’s a lot of data, AI provides ...

BMC Empowers Financial Services and Insurance Leaders to Modernize Operations and Improve Customer Experience BMC Empowers Financial Services and Insurance Leaders to Modernize Operations and Improve ...

Life insurance is no longer won on price or product alone. It is won or lost in moments of experience-how effortlessly ...

Spring Venture Group (SVG), a leading Medicare insurance brokerage, has doubled down on its commitment to improving the Customer Experience (CX) by appointing Sarah Sampson as the organization's first ...

HARTFORD, Conn.--(BUSINESS WIRE)-- Insurity, Inc., a provider of a leading insurance platform that includes policy, billing, claims, data analytics and digital enablement, announces that Stonetrust ...

With AI-driven automation and optimizations, underwriting and customer experience can be enhanced to benefit both insurance companies and their policyholders alike. Developments like generative ...

All-around online services and the variety of new digital means require service providers to rethink their technology landscape. Insurance providers experience this need more vividly than others.

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Carriers adopt AI systems to achieve market advantage by improving efficiency, decision-making, customer satisfaction, ISG Provider Lens® report says Leading insurance enterprises are implementing ...

Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers ...