Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...

The next stumbling block is legacy processes that assume humans are doing all the work. Banking processes were historically ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Custodian bank BNY has migrated half of its employees to a new “platform” operating model, and expects the transition to be complete by this time next year, officials said during the bank’s Q2 ...

Nokia announces new strategy, evolution of its operating model, new long-term financial target, strategic KPIs and changes to its Group Leadership Team Espoo, Finland – Nokia is holding its Capital ...