In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

But increasingly, this work is now done using artificial intelligence, or AI. And this is causing problems in countries like India and the Philippines, where call centre jobs make up a big part of ...

In 2023, the Solutions segment maintained a leading position within the Call Centre AI Market, commanding a market share of more than 68.5%...” - Tajammul PangarkarNEW YORK, NY, UNITED STATES ...

Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...