(Gray News) - American Airlines said it’s slashing jobs in the Dallas-Fort Worth and Phoenix areas in an effort to streamline its customer service. Worker Adjustment & Retraining Notification Act ...

American Airlines says they're eliminating the positions of more than 320 workers in North Texas as part of a reconfiguration of its customer service team. The reorganization, the Fort Worth-based ...

PHOENIX (3TV/CBS 5) — Over 300 American Airlines customer service positions in Phoenix are being eliminated, the airline confirmed Monday afternoon. “Today, we announced updates to our contact center ...

American Airlines plans to lay off 656 employees in its customer support department as it consolidates into one team. In total, 335 employees in Phoenix and another 321 in Dallas-Fort Worth who are ...

American Airlines announced it would be laying off employees to provide new, “elevated” service to customers, USA Today reported. The company announced the layoff of 656 employees on Monday, saying it ...

ID badges were abruptly deactivated and employees escorted out as American Airlines’ Fort Worth headquarters fell silent on November 4, 2025. Despite reporting a record $13.7 billion in quarterly ...

Jan 29 (Reuters) - American Airlines Group (AAL.O), opens new tab said on Monday about 600 jobs at its customer support team would be impacted, as the carrier works to rejig the team. "The immediate ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...