AirAsia has announced a comprehensive upgrade of its call centre services that, among other developments, now includes a 24-hour self-help option and the ability to shorten call waiting time ...

AirAsia has closed its voice call centres in a move the company's chief customer happiness officer Adam Geneave said was "controversial", but embraces the future. Speaking at Salesforce's annual ...

KUALA LUMPUR: Travellers hoping to book AirAsia flights can bypass the current Internet problems by contacting the airlines' call centre. An AirAsia spokesman said its website was experiencing ...

PETALING JAYA: AirAsia is building an integrated call centre to handle problems faced by customers at all its destinations. The carrier said the call centre would link the low cost airline’s ...

In a victory for automation over the human touch, budget airline AirAsia has closed its voice call centres in favour of going all-in on AI chatbots. The airline’s chief customer happiness ...

AirAsia has established an Emergency Call Centre that is available for family or friends of those who may have been on board the aircraft. The number is: +622129850801. AirAsia will release further ...

With six call centres handling multiple customer touch points – including web forms, live chat, social media and telephone – across Asia, low-cost airline AirAsia could not obtain a single ...