Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...
According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising costs are the primary driver of declining satisfaction among residential ...
With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...
Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...
Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...
TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...
Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...
Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. Jul 30, 2024, 06:45am EDT Customers are generally not happy ...
TROY, Mich.: 13 June 2023 — Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% 1 and ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback