He works in mysterious ways.

Several independently-owned restaurants in Philadelphia have been hit with a wave of fake one-star reviews on Google, with at least one restaurant having a reviewer be asked to be paid through ...

Google reviews are powerful. They’re essential for building trust, attracting customers, and boosting local SEO. But what happens to your local visibility and online reputation when these valuable ...

A 1-star review can sometimes be a death note for a business. A singular voice warning others from ever setting foot on the premises. Well, the folks at Nowhere Bookshop received a 1-star review and ...

ORLANDO, FL — In the digital age, a single star can feel like a shotgun blast to a small business’s reputation, especially when that rating comes from somebody who never even bought a thing. That’s ...

Some New York City business owners say they're being extorted by fake reviewers who leave a slew of negative Google reviews and demand money for it to stop. It's become so prevalent that CBS News New ...

IMDbhas officially given Disney's Snow White a review disclaimer after a slew of 1-star reviews tanked the movie's rating. The live-action movie is a remake of the classic 1937 animated film Snow ...

I miss the days of the early web when most things online felt legit—back before the proliferation of bots and generative AI. The modern web has drastically changed, and it feels like “fake” content ...

According to research, online reviews have a substantial effect on our shopping habits. For example, 83% of consumers use Google to find local business reviews, and 74% go on at least two review ...

THIS STORY LIVE IN THE NEWSROOM TONIGHT. RIGHT. THE LAWSUIT SAYS BRYN DUTIL LEFT A NEGATIVE GOOGLE REVIEW AFTER GOING TO THE BAR LAST WEEKEND. TONIGHT WE TALKED TO HER ATTORNEY AND THE WEST ALLIS BAR ...

The arrest of Luigi Mangione—suspected in the fatal shooting of UnitedHealthcare CEO Brian Thompson—has triggered an unexpected backlash. But the criticism is not aimed at the alleged assailant; it is ...